Refund and Returns Policy

1. Overview

At Leoneel Store, we want you to be fully satisfied with every purchase. If you’re not happy with your order, you can return it within 15 days for a refund. Please read the following guidelines to understand our return and refund process.

2. Eligibility for Returns

To qualify for a return and refund:

• Return Window: Start your return within 15 days from the delivery date.
• Item Condition: Return the item unused, unopened, and in its original packaging. We do not accept items that are used, opened, or damaged.
• Proof of Purchase: Provide a receipt or proof of purchase to request a return or refund.

3. How to Initiate a Return

Follow these steps to begin the return process:

• Contact Us: Email us at Hello@leoneel.com with your order number and the item you’d like to return.
• Get Authorization: We’ll send you a Return Merchandise Authorization (RMA) number along with return instructions. Include this number in your return package.
• Ship the Item: Pack the item securely in its original packaging, along with any accessories, manuals, and documentation. Send it to the address we provide. You’ll cover the return shipping cost unless the return is due to our error or a defective item.

4. Refund Processing

After we receive and inspect the returned item, we’ll issue your refund to the original payment method. Please allow 5–10 business days for the refund to reflect, depending on your payment provider.

5. Non-Returnable Items

We cannot accept returns or issue refunds for:

• Items that are used, opened, or damaged
• Gift cards
• Sale or clearance items

6. Exchanges

We don’t offer direct exchanges. To exchange an item, return the original and place a new order for the item you want.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, contact us immediately at Hello@leoneel.com. We’ll send return instructions and cover the shipping cost. You can choose between a full refund or a replacement.

8. Contact Information

For any questions about this policy, email us at Hello@leoneel.com.

9. Policy Updates

We may update this policy at any time. All changes will appear on this page with the updated date. By continuing to use our site, you accept the revised terms.